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Read our Customer Reviews!

“Outstanding company, Ralph and his crew provided an immediate response, clean up and phenomenal restoration project. Sadly, we needed his services not only at our Lake. George home but our Saratoga Springs condo. I would highly recommend Ralph and his crew if you want exceptional service and a phenomenal work product. Highly recommend.” 
– Grant G.

“We called 518 Disaster Restoration in early December this year after we had a septic system failure. It was a disgusting mess in our basement. It was a Saturday morning and I didn’t expect someone to call me back as quickly as they did! They also showed up at our remote home with in a 1/2 hour with 2 trucks, a team with cleaning supplies, hepa filter fans and had our basement spotless with in a few hours. We like most people do .. have a lot of storage in our basement. They cleaned with high grade products to remove the bacteria and odor the same day!! They cleaned anything and everything that came in contact with the spill. We were so very pleased with their care, professionalism and we had every assurance our home was safe. I can’t thank them enough any highly recommend them!! Call 518 Disaster Restoration first! They will have you in a better place before the disaster happened ! Our basement is odor free, clean and no evidence of that awful spill. Thanks guys!”
– Christine D. 

“I am so glad I called 518 Disaster Restoration! They were at my office almost immediately after I discovered my hot water tank broke sometime during the night. Their crew acted quickly to shut off the water, get my belongings to a dry area, remove the 7-8 inches of water and installed dehumidifiers. An instrument was used to detect mold from an old water pipe break, and they removed that dry wall to prevent advancement of mold. They worked the quote for the restoration quickly so I was able present it to my insurance company. I recommend 518 Disaster Restoration for water damage. I also like that it is a family owned business with years of experience!”
– Denise B.

“Extremely responsive, with a professional staff that offered comprehensive follow through on a complex water damage job in my home. They went the extra mile. Would not hesitate to call them again. Highly recommended.”
– Stu S.

“Owner Ralph Rimualdo is terrific to work with. He had an extensive career in insurance claims for a very large insurance carrier and has owned a disaster response company for nearly 2 decades. Ralph is smart, caring and has excellent relationships with insurance carriers. 518 Disaster Restoration has 2 very well
organized buildings just west of Exit 16. He is great with technology and hires quality people. I highly endorse his high quality service. my name is Bruce Clements and I’m President of Clements Insurance Brokers, Inc. in Saratoga Springs New York.” 
– Bruce C.

“A great crew to work with. They were professional, thorough and cleaned up the mess from a broken pipe! Would recommend them for any services you need.”
– P.C.

“Had a family member whose house flooded. They did all the work there and it was fantastic. Really made a difference with the terrible situation, and the way they took care of everything and really cared.”
– M. Timko

“I had a flood in my basement in Queensbury, and Ralph and his team were on it immediately. They removed all signs of moisture including behind the walls to prevent mold. I 100% recommended 518 Disaster Restoration!”
– Denise D.